Shipping Policy

At Allure Favour, we’re committed to making your fashion shopping experience seamless from checkout to delivery. Our global shipping options and straightforward returns process ensure you can shop with confidence.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two convenient shipping methods to suit your needs:

Note: We currently cannot ship to some Asian countries and remote regions. During checkout, you’ll see if we deliver to your location.

International Shipping

We proudly ship worldwide (with some exceptions). International customers are responsible for any customs duties, taxes, or import fees that may apply in their country.

Returns & Exchanges

We want you to love every Allure Favour purchase. If you’re not completely satisfied, you may return or exchange most items within 15 days of delivery.

Eligibility Requirements

To qualify for a return or exchange, items must be:

• In original condition (unworn, unwashed, with all tags attached)
• In the original packaging
• Accompanied by proof of purchase

How to Return an Item

Step 1: Initiate Your Return
Email our customer service team at [email protected] within 15 days of receiving your order with:

• Subject line: “Return Request: [Your Order Number]”
• Your order number
• Item(s) you wish to return
• Reason for return
• Whether you prefer a refund or exchange

Step 2: Receive Authorization
We’ll respond within 2 business days with a Return Merchandise Authorization (RMA) number and return instructions.

Step 3: Package Your Item
Securely pack the item in its original packaging with the RMA number clearly visible on the outside.

Step 4: Ship Your Return
Send the package to our Nashville facility using a trackable shipping method:

Important: Return shipping costs are the customer’s responsibility unless the return is due to our error. We recommend using a trackable shipping method as we cannot be responsible for lost return packages.

Exchange Process

Follow the same process as returns, but clearly indicate in your email that you wish to exchange the item. Please specify:

• Desired size, color, or alternative product
• Exchanges are subject to availability

Refund Information

Once we receive and inspect your return:

• Refunds will be processed within 5 business days
• The refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Shipping costs are non-refundable

Please allow 5-10 business days for the refund to appear in your account, depending on your financial institution. International refunds will be issued in USD and may be subject to currency conversion rates.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a free return and expedite your replacement or refund.

International Returns

Customers outside the U.S. are responsible for:

• All return shipping costs
• Any applicable customs duties or taxes
• Marking the package as “Returned Goods” to avoid additional charges

Return Request Template

Subject: Return Request: [Your Order Number]

Email Body:
Dear Allure Favour Customer Service,

I would like to request a [return/exchange] for my recent order (#[order number]). Below are the details:

Item(s) for return/exchange: [Product name, size, color]
Reason: [Please specify]
Preferred resolution: [Refund to original payment method / Exchange for

New

Quick View

Apparel

Active Rec Speedo Bondi Blend Redondo Edge Volley Swim Shorts

$69.50 Original price was: $69.50.$48.65Current price is: $48.65.

]

Please advise next steps at your earliest convenience.

Best regards,
[Your full name]
[Your contact email]
[Your contact phone number – optional]

For any questions about our shipping or returns policy, please contact our customer care team at [email protected]. We’re here to ensure your Allure Favour experience is nothing short of exceptional.