At Allure Favour, we want you to be completely satisfied with your fashion purchase. If for any reason you’re not happy with your order, we offer a straightforward returns and exchanges process for most items within 15 days of delivery.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must be:

  • In its original condition (unworn, unwashed, with tags attached)
  • In the original packaging
  • Accompanied by proof of purchase
Non-Returnable Items: For hygiene reasons, swimwear (except if the hygiene liner is intact), beauty products from our Health & Beauty collection, and any personalized or customized items cannot be returned or exchanged.

Returns Process

  1. Initiate Your Return: Email our customer service team at [email protected] within 15 days of receiving your order. Use the subject line “Return Request: [Your Order Number]” and include:
    • Your order number
    • The item(s) you wish to return
    • Reason for return
    • Whether you prefer a refund or exchange
  2. Receive Authorization: We’ll respond within 2 business days with a Return Merchandise Authorization (RMA) number and return instructions.
  3. Package Your Item: Securely pack the item in its original packaging with the RMA number clearly visible on the outside.
  4. Ship Your Return: Send the package to our Nashville facility using a trackable shipping method. Return shipping costs are the customer’s responsibility unless the return is due to our error.

Exchanges Process

Follow the same process as returns, but clearly indicate in your email that you wish to exchange the item. Specify the desired size, color, or alternative product. Exchanges are subject to availability.

Refund Information

Once we receive and inspect your return:

  • Refunds will be processed within 5 business days
  • The refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs are non-refundable
  • Please allow 5-10 business days for the refund to appear in your account, depending on your financial institution

Return Shipping Address

All returns should be sent to:

Allure Favour Returns
4124 Frum Street
Nashville, TN 37203
USA

Return Request Template

Subject: Return Request: [Your Order Number]

Email Body:

Dear Allure Favour Customer Service,

I would like to request a [return/exchange] for my recent order (#[order number]). Below are the details:

Item(s) for return/exchange: [Product name, size, color]

Reason: [Please specify]

Preferred resolution: [Refund to original payment method / Exchange for

New
Active Rec Speedo Bondi Blend Redondo Edge Volley Swim ShortsReturns & Exchanges -Allure Favour https3A2F2Fimage.s5a.com2Fis2Fimage2FTheBay2F196555014415 alt13Fwid3D120026hei3D120026qlt3D9026resMode3Dsharp226op usm3D0.92C1.02C82C0 640x
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Apparel

Active Rec Speedo Bondi Blend Redondo Edge Volley Swim Shorts

Original price was: $69.50.Current price is: $48.65.
]

Please advise next steps at your earliest convenience.

Best regards,
[Your full name]
[Your contact email]
[Your contact phone number – optional]

International Returns

Customers outside the U.S. are responsible for:

  • All return shipping costs
  • Any applicable customs duties or taxes
  • Marking the package as “Returned Goods” to avoid additional charges

Note: Refunds for international orders will be issued in USD and may be subject to currency conversion rates.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a free return and expedite your replacement or refund.

For any questions about our returns policy, don’t hesitate to contact our customer care team who are available to assist you with your Allure Favour experience.