Welcome to Allure Favour’s FAQ section! We’ve compiled answers to the most common questions about our fashion-forward apparel, shipping policies, and customer service. If you don’t find what you’re looking for, please contact our Nashville-based support team at [email protected].
About Allure Favour
What kind of products does Allure Favour specialize in?
We specialize in fashion-forward apparel and accessories for active lifestyles, including:
- Swimwear (multiple collections)
- Activewear and athletic clothing
- Trendy tops for various occasions
- Footwear for both casual and active wear
- Children’s fashion products
- Health & beauty items
What is Allure Favour’s brand style?
Allure Favour embodies a contemporary, fashion-conscious aesthetic with a focus on versatile pieces that transition seamlessly from active lifestyles to casual wear. Our collections feature:
- Trend-forward designs
- High-quality materials
- Comfortable yet stylish silhouettes
- Seasonal wardrobe essentials
Product Questions
Do you offer plus sizes or extended sizing?
Currently, we offer standard sizing across most of our collections. However, we’re constantly expanding our size ranges based on customer demand. Please check individual product pages for specific sizing information and measurements.
How can I determine the right size for swimwear or activewear?
We provide detailed size charts for each product category. For swimwear and activewear, we recommend:
- Taking your current measurements
- Comparing them to our size charts
- Considering the fabric stretch (especially important for activewear)
- Reading product reviews for fit feedback
Are your products suitable for sensitive skin?
Many of our products use skin-friendly fabrics, especially in our swimwear and activewear lines. However, if you have specific sensitivities, we recommend:
- Checking fabric content in product descriptions
- Washing new items before first wear
- Contacting us for specific fabric questions
Ordering & Account Questions
How do I create an account?
You can create an account during checkout or by visiting our account registration page. Benefits include:
- Saving your shipping preferences
- Tracking all orders in one place
- Faster checkout on future orders
- Access to exclusive offers
Can I modify or cancel my order after placing it?
We process orders quickly (within 1-2 business days), so please contact us immediately at [email protected] if you need to modify or cancel an order. Once your order has entered processing, changes may not be possible.
What payment methods do you accept?
We accept all major credit cards: Visa, MasterCard, and JCB, as well as PayPal for secure checkout. All payments are processed through our encrypted payment gateway for your security.
Shipping & Delivery
What are my shipping options?
We offer two convenient shipping methods:
- Express Shipping (Recommended): $12.95 flat rate via DHL or FedEx, delivered in 10-15 business days after dispatch with real-time tracking
- Free Standard Shipping: Free on orders over $50 via EMS, delivered in 15-25 business days after dispatch (tracking available upon request)
Do you ship internationally?
Yes! We ship worldwide except to certain remote areas and parts of Asia. International customers should note:
- Customs fees may apply (varies by country)
- Delivery times may be longer than estimated
- All international orders are shipped from our Nashville headquarters
How can I track my order?
For Express Shipping, you’ll receive a real-time tracking number via email once your order ships. For Free Standard Shipping, you can request a tracking number by contacting our customer service team. Account holders can track all orders in their account dashboard.
What should I do if my package is delayed?
While we carefully estimate delivery times, occasional delays can occur due to:
- Customs processing (international orders)
- Peak seasons (summer swimwear launches, holidays)
- Unforeseen carrier delays
Returns & Exchanges
What is your return policy?
We offer 15-day returns from the delivery date for eligible items:
- Items must be unworn, unwashed, and in original condition with tags
- Original shipping costs are non-refundable
- Return shipping is the customer’s responsibility
- Refunds are issued to the original payment method
Do you offer exchanges?
Currently, we process returns for refunds only. If you need a different size or color, we recommend:
- Returning the original item for a refund
- Placing a new order for the desired item
What if I receive a damaged or incorrect item?
We take great care in packaging your orders, but if something arrives damaged or incorrect, please contact us immediately at [email protected] with:
- Your order number
- Photos of the issue
- A description of the problem
Contact & Support
How can I contact customer service?
Our Nashville-based support team is available via email at [email protected]. We typically respond within 1-2 business days. For faster service, please include:
- Your order number (if applicable)
- A detailed description of your question or issue
- Any relevant photos (for product or shipping issues)
What are your customer service hours?
Our customer service team operates during standard business hours (Central Time), Monday through Friday. Emails received outside these hours will be answered the next business day.
Where is Allure Favour located?
Our headquarters and warehouse are located at: 4124 Frum Street, Nashville, US 37203 All orders ship from this location.
Still have questions? We’re happy to help! Contact our friendly customer service team at [email protected] for personalized assistance.